Reviewable facts
Record the time, location, observed facts and action taken. Distinguish observation from interpretation and avoid assuming intent without evidence.
A clear owner and status
Identify who received the report and whether it is open, in progress or closed. Closure should refer to a recorded action.
Controlled information sharing
Collect only the images and personal information needed and permitted by the client’s procedures. Do not publish site reports publicly; control access.
Regular review
Review recurring patterns and response quality with the client, using interpretable indicators rather than report counts alone.
General informational content; not a substitute for a risk assessment or the facility’s approved procedures.
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